Without Ember
- 1Customer calls
- 2No answer
- 3Customer tries a competitor
- 4Potential job lost
Missed Call Recovery for trades
Stop missed calls becoming missed jobs.
You're on the tools. You can't always answer. Ember automatically follows up missed callers, collects the details you need and sends the enquiry straight to you.
- Instant follow-up
- Useful job details
- £99/month
New enquiryBoiler breakdownCB8 · Heating off · Today
Missed call→Instant text→Job details→Lead received
See the whole journey
Your phone rings while you're working.
Follow what happens next. Ember keeps the caller engaged while you finish the job in front of you.
9:41
Incoming call
New customer
Mobile number
×☎
Missed call
New customer
Just now
You carry on with the job. Ember takes over.
‹
MessagesEmber follow-up
Hi, sorry we couldn't answer your call. We're probably with a customer. Tell us what you need and we'll get back to you as soon as possible.
Tell us about the job
Just a few useful details
- Service
- Heating
- Problem
- Boiler losing pressure
- Postcode
- CB8
- Boiler
- Worcester Greenstar
- Urgency
- Heating currently off
- Access
- Customer at home today
New enquiry
Boiler breakdown
CB8 · Worcester Greenstar
- Heating currently off
- Pressure dropping
- Customer requesting visit today
Step 1 of 5
The customer calls.
A new customer needs help and rings your usual business number.
You can't answer.
You're with a customer, on a ladder or underneath a boiler. You can't answer every call.
Ember responds automatically.
The caller gets an immediate, helpful business message instead of silence.
The customer shares the useful bits.
Your questions collect the job type, location, urgency and photos before you call back.
You receive a clear enquiry.
See what the job is, decide what to do next and call the customer with context.
The reality of the job
Your customers don't know you're underneath a boiler. They just know nobody answered.
You might be driving, carrying materials, inside a loft or talking to another customer. Meanwhile, the person calling may already be trying the next business on their list.
Ember gives them a useful response while the enquiry is still fresh.
Driving to a jobUnder a sinkUp a ladderWith a customerInside a loftServicing equipment
One missed call. Two outcomes.
Keep the opportunity alive.
With Ember
- 1Customer calls
- 2Automatic text
- 3Job details captured
- 4You call them back
- 5Opportunity retained
Simple by design
When the call goes unanswered, Ember responds.
Your customer gets an immediate response. You get the information you need. Nobody has to sit beside the phone.
- 01Missed callYour normal work carries on.
- 02Instant messageThe caller knows they've been heard.
- 03Details capturedQuestions fit your type of work.
- 04Lead deliveredYou call back with the context.
From a message to a useful lead
Less decoding. More useful information.
Customer writes
“Hi boiler started making a banging noise last night and pressure keeps dropping. It's a Worcester Greenstar. Heating isn't working now. We're in CB8. Ideally need someone today.”Sent just now
Ember shows you
Heating enquiry
- Location
- CB8
- Boiler
- Worcester Greenstar
- Issue
- Banging noise and pressure loss
- Heating
- Not working
- Requested
- Today
Who it's for
Built for businesses that can't sit next to the phone all day.
Plumbers
Heating engineers
Electricians
Roofers
Builders
Property maintenance
Everything needed to recover the enquiry
Practical follow-up, without more phone admin.
Automatic missed-call follow-up
The customer receives an immediate message when you can't answer.
Smart enquiry capture
Collect the useful information you would normally ask over the phone.
Optional photo collection
Where included in your setup, customers can add pictures to help explain the job.
Clear job summaries
Turn a customer's description into a useful, structured enquiry.
Instant notification
Receive the enquiry so you can decide what to do next.
Questions built around you
Ask for the details that matter for your trade and the jobs you take on.
One clear plan
A missed-call safety net for your business.
No checkout and no technical setup alone. Start with a short demonstration, then Ember confirms the right call arrangement and enquiry questions with you.
Ember Missed Call Recovery
£99/month
+ £99 setup
- Missed-call automatic response
- Enquiry collection
- Customised enquiry questions
- Structured job summaries
- Owner notifications
- Onboarding, setup and support
The simple economics
It doesn't need to recover many jobs to pay for itself.
If Ember helps you retain even one worthwhile enquiry that would otherwise have gone elsewhere, the monthly cost may already make sense.
No revenue guarantee—just a practical way to give missed callers a better chance of becoming customers.
About Ember Tech
Built by someone who understands operations, not just software.
Ember Tech helps small businesses reduce repetitive admin and put practical systems around work that is too easy to miss.
Paul builds the first version personally, keeps the setup understandable and focuses on whether it solves the real operational problem.
paul@ember-tech-solutions.co.ukStraight answers
Questions before you see it working.
The exact call setup is confirmed around the way your business already works.
Do I need to change my phone number?
In many setups, your existing number can remain in place. Ember can be configured around how your calls are currently handled. We'll confirm the best setup during onboarding.
Will customers think they're talking to a person?
No pretence is needed. The initial response is an automated business message designed to collect the enquiry, not to imitate a human conversation.
Can I change the questions customers are asked?
Yes. The questions are configured around your business, trade and the information you need before calling someone back.
Can customers upload photos?
Photo collection can be included in suitable setups. We'll confirm whether it is part of your enquiry flow during the demo.
What happens if I answer the call?
Nothing changes. The customer speaks to you normally and the missed-call follow-up is not needed.
Is this only for plumbers?
No. It suits trades and local service businesses where missed calls can mean missed opportunities.
How quickly can it be set up?
Setup depends on your phone arrangement and enquiry requirements. We'll confirm this after the demo.
Free 10-minute demonstration
See exactly what your customer experiences.
We'll show you what happens when a customer calls, you don't answer and Ember takes over.
- No technical knowledge needed
- See the customer and owner experience
- Ask about your existing phone setup