Legal

Privacy Policy

How Ember Tech collects, uses and protects information from website visitors, enquiries and client projects.

Last updated: 9 June 2026

1. Who we are

Ember Tech provides practical automation, AI tools, websites, apps, dashboards, setup projects and optional monthly support for small businesses. We are based in Newmarket, Suffolk. You can contact us at paul@ember-tech-solutions.co.uk.

2. Information we collect

When you use the website or submit an enquiry, we may collect your name, business name, email address, phone number and the details you choose to share about your business or the problem you want to fix.

For client projects, we only collect the information needed to review, design, build or support the agreed website, automation, AI assistant, dashboard or business tool.

3. Why we use information

We use enquiry information to respond to you, understand your requirements, provide practical recommendations and keep records of conversations. For client work, we use project information to deliver and support the agreed service.

4. Cookies and analytics

The website uses essential storage where needed for basic site behaviour. With your permission, Ember Tech may also use Google Analytics and Meta Pixel for simple measurement, such as understanding page visits and enquiries. We do not sell personal data. You can say no to optional measurement cookies or change your choice using the cookie settings link in the footer.

5. Form submissions

The homepage lead form sends enquiry details to Ember Tech by email using a secure form handling service. The current setup does not keep a separate website database of form submissions. If another email, CRM or storage processor is added later, this policy should be reviewed to include that service.

6. Sharing information

We do not sell personal information. We may share limited information with trusted service providers where needed to host the site, receive enquiries, communicate with you or deliver client work.

7. Retention

Enquiry details are kept only for as long as needed to respond, manage the relationship and maintain reasonable business records. Client project records are retained for the duration of the work and for a reasonable period afterwards for support, legal and accounting purposes.

8. Your rights

If you are in the UK or EU, you can ask to access, correct or delete personal information we hold about you, subject to legal and contractual limits. Email paul@ember-tech-solutions.co.uk to make a request.

9. Security

We use HTTPS and sensible access controls for services used to operate the website and client work. Private access keys and sensitive service credentials should not be exposed in public website code.

10. Contact

Questions about this policy can be sent to paul@ember-tech-solutions.co.uk.